Delivery and Returns

Delivery will be free of charge on all orders over £50 for weekday delivery. If you wish to request a Saturday delivery, you will need to contact a member of our team direct. Delivery will be made by Royal Mail Special Delivery and will reach you within 1-5 working days.

We can only deliver to customers within the UK and Northern Ireland. Please contact us to discuss rest of the world delivery.

Note

Items ordered by 2pm will be posted the same day Monday-Friday. Items ordered after 2pm will be posted the next working day.

Next working day is Monday-Friday. Whilst some Special Delivery Parcels may arrive on a Saturday, this is not guaranteed so allow for Monday delivery.

Contact us if you need urgent delivery and this does not meet your needs.

Royal Mail Special Delivery Service

All of our orders are despatched using Royal Mail Special Delivery services. All items are insured by us whilst in transit and a signature will be required upon receipt of the delivery.

Returns

At Stephen Hughes Fine Diamonds we want you to be completely satisfied with every purchase. Occasionally, we understand that you may wish to return your items. A refund can be requested up to 30 days from the date of dispatch for an exchange or refund. Please note that you have 14 days to exchange or return items discounted or sale items.

Please note that this applies to online purchases only and items such as earrings cannot be returned due to hygiene reasons. We cannot accept returns for items, which have been altered, re-sized or engraved. 

In store purchases can be exchanged within 14 days but no refund will be offered.

Terms and Conditions

We cannot accept returns of earrings or cleaning products if the packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

Items must be in their original condition and packaging, accompanied by the despatch note and returns slip.

If you should experience any problems at all, or have any queries about your online order and returns procedure please call us on 01792 462999